brand spanking new year 2009

i hope you are with many happy moments and the year continues with much wonderfulness.

like every year, my year was full of experiences and learnings. every year, i find that i know less and there is so much more.

a recent heartwarming event happened when we lost ashti's jacket.

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Mr Mallen and Ms Blight,

I am writing to compliment you on one of your Assistant Managers at the Chapter's at Metrotown.

My daughters and I were shopping on December the 29th, 2008 at the above location. We thought somewhere between the cash register and the Starbucks store, we lost one of my daughter's newly (Christmas) acquired Lululemon jacket with $120 worth of gift cards, some cash, her eye glasses and her cellular phone. These were all the Christmas presents she received this year. Needless to say, she was extremely distraught and in tears. I went back three times in the hopes that someone found and returned her jacket.

On my third visit Theron introduced himself and asked if he could help. He searched again, as the other services representatives did, in the same areas, as well as the office. He suggested that to leave my name and number, just in case anyone else or the cleaners may come across it.

On his way out of the mall in the P2 elevator area, he noticed a black jacket and after investigating realized that it was the jacket I described. (The elevators were not working that night, thus, my daughter Ashti (who has a broken leg and was on crutches), made her way down the stairs while I disassembled the stroller and car seat to take the baby down the stairs. A kindly security guard help me maneuver the stroller and I carried the car seat down the stairs. I am assuming somehow the jacket fell between the floors onto the area where Theron found it.)

I have a very, very happy 12 year old. I commend and am very grateful for Theron's keen observation, his integrity and excellent customer service. Does your establishment have an award program that recognizes this?

We all live in a very busy and sometimes self-absorbed society, where human kindness is often overlooked. Theron's deed has made a big difference, and I hope that it is honored and rewarded.

If there is anything that I may offer to assist this, please let me know. I have offered him a monetary reward which he has refused.

With much warmth and appreciation,
Janice
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i have some resolutions for the year, but "simplify" will be my mantra that will direct most of them.

i hope this year is good, full and rewarding for all! i hope you find yourselves surprised and joyed by life. i hope the not so great days are experiences that help you grow and be the persons you would like.

Happy New Year.